Important Message: Due to Governor Beshear’s and the CDC’s recommendations in response to COVID-19 we will be providing all of our services by phone. Please schedule an appointment and a representative will contact you by phone at the appointed time.

Currently we are accepting applications for the Spring Subsidy Phase of LIHEAP. The Spring Subsidy component operates on a first come, first serve basis and will be in operation until June 30th 2020 or until funds have been exhausted.

Applicant’s household income must be at or below 150 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills.

Instructions for uploading your documents
Please complete the application and prepare all required documents as listed in below section. Once you are ready, please visit and login with SSN, name, contact phone and email and click "File Upload" button. Or download and install from below Mobile App link and click "Upload Documents" button. If you have already scanned documents, use file browser to navigate to the appropriate folder and select the files to upload. If you do not have scanned documents, use "camera" option to take a picture of each page and upload it.
Note: If you are using phone camera, please make sure to lay the document on a flat table and hold the phone camera steady at a distance to cover the entire document and it is well focused.
Please upload the documents atleast 24 hours prior to appointment date.

Instructions for joining video conference
At your appointment time, you will receive a meeting invite via Text and/or Email and/or phone call. You just simply click on the link or copy & paste the URL on to a browser. Or download and install from below Mobile App link and click "Start Video Chat" button. Enter your meeting ID and last 4 digits of your SSN and click "Start Video Chat" button.

Mobile App for Video Chat / Documents Upload
You can also download and install an Android mobile app by clicking below:
ITFrontDesk Mobile App

List of Docs to Submit

Failure to submit all required documentation will delay your assistance. We require below documents:

  • Proof of all household member's income from previous month (Social Security, SSI, Railroad Retirement, VA Pension can ONLY be verified from Award/ Benefit Letter issued by Social Security Administration)
  • Social Security cards of everyone in household
  • Current electric bill
  • Current bill or invoice with account number for bulk fuel (Propane/ fuel oil, Wood)
  • Social Security Cards for Everyone in the home

Please note after reviewing your documents we may request additional information to complete your application.

Income Eligibility Guidelines 2019-2020
(150% of the Federal Poverty Guidelines)
Household Size Average Monthly Net Income*
1 $1,595.00
2 $2,155.00
3 $2,715.00
4 $3,275.00
5 $3,835.00
6 $4,395.00
7 $4,955.00
8 $5,515.00
Each addl' person Add $560.00


Northern Kentucky CAC seeks to reduce poverty and help low-income citizens of Kenton County, Boone County, Campbell County, Carroll County, Gallatin County, Grant County, Owen County, Pendleton County to meet critical needs and become self-sufficient.

Locations of Northern Kentucky Community Action Commission Program sites

  • Kenton County Center, 1561 Madison Ave. Covington, KY
  • Boone County Center, 6555 Nicholas Street Ste A2, Florence, KY
  • Campbell County Center, 437 W. 9th Street, Newport, KY
  • Carroll County Center, 1302 Highland Ave, Carrollton, KY
  • Gallatin County Center, 100 Davis Suites 1&2, Warsaw, KY
  • Grant County Center, 1116 E Main St., Williamstown, KY
  • Owen County Center, 109 South Madison, Owenton, KY
  • Pendleton County Center, 251 Hwy 330, Falmouth, KY

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (859) 439-4004 or (502) 991-8390 and following the instructions.